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ERP Support Analyst

Who we are

Altus Group Limited is a leading provider of independent advisory services, software and data solutions to the global commercial real estate industry. Through our two business lines, Altus Analytics and Altus Expert Services, we are creating innovative technology-enabled solutions that better enable the commercial real estate industry to analyze, gain market insight and recognize value on their investments. Our clients include some of the world’s largest real estate industry participants, spread across a broad variety of sectors.

Headquartered in Canada, we have approximately 2,300 employees around the world, with a network of more than 75 offices with operations in North America, Europe and Asia Pacific.

The opportunity

Reporting to the Director of Business Services, we need an ERP Support Analyst to fill a new role in either our Aurora or Toronto office. We need someone to support the Business and Financial System applications (ERP, Concur, and other integrated solutions), including design, configuration, training, maintenance, troubleshooting and end-user support. The ERP Support Analyst, Business Services, will be an integral part of the Business Services team and will work closely with the Business Partners, ensuring requirements are met with technology solutions.

Who you are

You are an experienced ERP support person with broad Information Systems knowledge. You are working at a large, global organization with a multi-business unit environment. You are looking for an opportunity to expand your technical knowledge and be encouraged to grow. You are driven to solving problems and you believe the answer is in technology. You derive personal satisfaction working closely with internal or external customers, helping them to understand the applications they are using. This is an exciting opportunity to work with multiple systems and a global audience. This is a chance to be pushed out of your comfort zone, to be given project work and to discover new areas of interest and expertise.

What will your career path look like

This is an opportunity to become an expert on the internal systems of a rapidly scaling company. This insider knowledge, combined with the exposure to multiple business lines and relationships you will develop are significant advantages to moving up in the organization. This is a chance to grow into the next level of support, into a team lead role or move across to another group.

Our new ERP Support Analyst will:

  • Ensure the systems meet the business requirements. You will analyze, test and document financial and business requirements.
  • Provide ongoing technical and instructional support. You will support to all users of the business applications:
  • Clarify and walk-through specific processes including time and expense entry, billing, cash cycle, and general ledger.
  • Support businesses to ensure timely and accurate reporting of financial and other business data.
  • Solve puzzles. You will respond promptly to user inquiries, troubleshooting issues and providing a detailed solution. You will ensure all system issues are identified, tracked and resolved in a timely manner.
  • Translate. You will convert business requirements into functional requirements for business applications.
  • Dive deep. You will identify business process improvements that can be augmented by systems.
  • Document and manage. You will create user procedures, guidelines and documentation.
  • Set up. You will manage configuration and security settings of business applications.
  • Plan. You will assist with future system releases/upgrades/conversions to ensure they are properly planned, tested and implemented.
  • Nurture relationships. You will grow and maintain collaborative relationships with the Business, IT staff and software vendors to troubleshoot support incidents, deliver solutions and training.
  • Train. You will train new users on business applications, and existing users on new features.
  • Follow guidelines. You will adhere to the principles of ITIL Service Management and Change Management.
  • Contribute. You will work on multiple technical projects across teams.
  • Share knowledge. You will create mini lunch and learn sessions to teach your teammates a skill or provide them with knowledge unrelated to the business systems. You will learn from your team and grow to be part of our culture of sharing.

Our new ERP Support Analyst has:

  • The education. A university degree or college diploma in Information Systems, preferably with a focus on business applications.
  • The experience. 5+ years supporting business applications.
  • The knowledge. Hands-on experience and a depth of knowledge in:
    • Configuration and management of business applications (ERP, Concur, CPM, etc.).
    • Accounting principles (would be an asset).
    • SQL data query tools and Excel (would be beneficial)
    • Implementing large-scale software applications (would be helpful)
  • The communication skills. Professional documentation and excellent verbal communication skills. You can communicate across any level of customer with patience, in a concise, clear manner – translating technical directions to non-technical phrases.
  • The drive. You have proven problem-solving and analytical skills, with a willingness to dig into details.
  • The team-building skills. You can both independently and with a team. You are a strong contributor and believe in sharing knowledge and supporting your team. You have leadership qualities and an interest in mentoring junior team members.
  • The flexibility. You are open to splitting your week 60-40 across our two locations.

Need any more reasons to join Altus Group?

In 2005, we started with 400 employees and have grown exponentially to over 2,300 around the globe today. Altus Group employees don’t see boundaries; they see opportunity. They deliver results for our clients and our company and are recognized and rewarded for the value they create. This is an opportunity to work on multiple projects that encompass many industries, geographic reach and high profile design.

At Altus Group, we want you to realize your potential. We value collaboration and knowledge sharing of best practices. We support professional growth and we actively seek out ideas. This is the place to present the newest research, to introduce the coolest tech and see it come to fruition and be applied. Your work will make a difference.

At Altus Group, we are proud to say that many of our teams are comprised of members who have been here five years or longer. We think that speaks volumes about our atmosphere and our people.

                                Opportunity awaits - come realize your potential at Altus Group.

Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required and will work with you to meet your needs.  

If you are a person with a disability and require assistance during the application process, please contact us at or 416-641-9500.


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